HiETA Technologies Ltd of Bristol & Bath Science Park, Dirac Crescent, Emersons Green, Bristol, BS16 7FR, United Kingdom (“we”/“us”) is the data controller and is committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data (“data”) we collect from you, or that you provide to us, will be processed by us.

Your data

You may provide or we may collect data from you at a number of points, including when you:

  • complete the contact us form on our website
  • contact at trade fairs and exhibition

This data may include your name, address, telephone number, email address and product interests.

We also work closely with third parties (including, for example, academic authorities, suppliers, distributors, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, credit reference agencies) and may receive information about you from them.

Cookies

Our website uses cookies.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Uses made of your data

We will process and use your data for the following purposes (“Purposes”):

  • to provide you with information that you request from us;
  • to provide you with products and services that you order from us;
  • to provide you with sales and support;
  • to carry out our obligations arising from any contracts entered into between you and us; for administration of your account

Provided you have given your consent, we may also use your data to provide you with information about us, our products and services by telephone or electronically, and/or pass your details to carefully selected third parties in order to provide this information. You may withdraw your consent at any time, by contacting us at any of the following:

Email:  dataprotection@hieta.biz

Post:  Bristol & Bath Science Park, Dirac Crescent, Emersons Green, Bristol, BS16 7FR, UK

Telephone:  +44(0)117 370 7733

You will also be given the opportunity to withdraw consent to phone, or electronic marketing each time that we contact you by these methods.

Your data will be held by HiETA Technologies Limited but, as HiETA Technologies Limited markets and sells its products and services world-wide through associated companies, representative offices, distributors and, in order to fulfil the Purposes, we may need to pass your information to others, which may be based outside the European Economic Area (“EEA”).

We may also need to pass your data to one of our carefully selected third parties, including business partners, suppliers or sub-contractors (“Third Parties”), in order to fulfil the Purposes, such as for the processing of your payment details, assessing your credit rating where you open a credit account with us to make your purchase, or the provision of product support services. These Third Parties may also be based or operate outside the EEA.

By submitting your data to us, you agree that it may be transferred to the relevant members of HiETA Technologies Limited and/or to our Third Parties, and that it may be stored, accessed and used by them. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this data protection statement.

We will not otherwise transfer or disclose your data except with your consent, where we are required or permitted to do so by law, or to any successors in title to our business.

All data about you that we store is stored on our secure servers, files and cloud. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential and you must not share it with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Changes to our data protection statement

Any changes we may make to our data protection statement in the future will be posted on our website. Please check back frequently to see any updates or changes.

Contact

Questions, comments and requests regarding this data protection privacy notice are welcomed and should be sent via the email address: dataprotection@hieta.biz or by phoning: +44 (0)117 370 7733 or by writing to: HiETA Technologies Limited, Dirac Crescent, Emersons Green, Bristol, BS16 7FR, UK.